The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify client service standards.
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Access and interpret client service standards for the workplace. Completed |
Evidence:
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Contribute to the development, refinement and improvement of service policies, standards and processes. Completed |
Evidence:
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Match staff to service client needs, as required. Completed |
Evidence:
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Implement and evaluate client service systems.
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Monitor implementation of client service systems by staff members. Completed |
Evidence:
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Develop improved work practices after analysis of client feedback. Completed |
Evidence:
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Evaluate client service activities to match organisational quality standards. Completed |
Evidence:
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Take corrective action where necessary as part of continuous improvement strategy. Completed |
Evidence:
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Organise training for staff members where necessary. Completed |
Evidence:
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Maintain records of training undertaken and achieved service levels. Completed |
Evidence:
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Identify client service standards.
|
|
Access and interpret client service standards for the workplace. Completed |
Evidence:
|
Contribute to the development, refinement and improvement of service policies, standards and processes. Completed |
Evidence:
|
Match staff to service client needs, as required. Completed |
Evidence:
|
Implement and evaluate client service systems.
|
|
Monitor implementation of client service systems by staff members. Completed |
Evidence:
|
Develop improved work practices after analysis of client feedback. Completed |
Evidence:
|
Evaluate client service activities to match organisational quality standards. Completed |
Evidence:
|
Take corrective action where necessary as part of continuous improvement strategy. Completed |
Evidence:
|
Organise training for staff members where necessary. Completed |
Evidence:
|
Maintain records of training undertaken and achieved service levels. Completed |
Evidence:
|